Please see below for important information for Citizens Energy customers during the COVID-19 pandemic.

  • Indiana Energy Assistance Program (EAP) – EAP funds can be applied to natural gas bills for those customers who qualify for financial assistance. Indiana has received about $17 million of new funding for the EAP, a portion of which will be allocated to Central Indiana. The deadline for customers to apply for EAP has been extended until July 31st.
  • United Way Winter Assistance Fund – Winter Assistance Fund is providing $500 per customer, a portion of which can be applied to a customer’s water bill.
  • Warm Heart Warm Home Foundation – One of our charitable organizations, Warm Heart Warm Home Foundation, provides financial assistance to customers in need.
  • Flexible Payment Arrangements – Citizens is establishing payment arrangements with customers, providing them greater flexibility to pay past due bills over an extended period while keeping their service connected.

Customers to contact Citizens Energy at (317) 924-3311 or visit their website at for additional information. Citizens Energy is also directing customers to the Indiana Energy Assistance Program for information about applying for EAP and the Winter Assistance Fund.